Question 1

How do I request for a tutor?

Accepted Answer

Fill out the online form under the Find Tutor page or contact us directly via WhatsApp/SMS at 81256253. Our tuition coordinators will respond to your query within the next working day. To expedite the process, if contacting us via SMS/WhatsApp, kindly provide the following information:
- Details of Student
- Subject to be Tutored
- Address of Tuition Venue
- Preferred Tutor Qualifications (MOE/Graduate/Full-Time/Undergraduates)
- Frequency of lessons
- Time slot preferences
- Budget for lessons
- Any other preferences
After receiving your request, our dedicated tuition coordinators will promptly share the profiles of suitable candidates tailored to your specific preferences. We give priority to tutors who have garnered positive feedback from previous clients, ensuring quality and satisfaction. Additionally, some of our tutors may reach out to you directly via our platform or WhatsApp for a more personalized connection.

Question 2

What are the types of tutors available and their differences?

Accepted Answer

There are 3 broad types of tutors, which are segmented according to the market rates charged by the tutor:

1. Undergraduates - These are tutors who are tutoring part-time and have not attained a degree or diploma yet. These tutors are often the most affordable option but may have fewer available time slots and may not be able to commit for extended periods of time.

2. Graduate/Full-Time Tutors - Tutors who have graduated and are mostly tutoring full-time as their occupation, either as private tutors or at other learning institutes. These tutors have more experience, but the rates and qualifications of each full-time tutor may vary significantly.

3. MOE-Trained/Current School Teachers - These are tutors who have taught officially in government schools or international schools. They tend to command higher rates but have the most resources and are familiar with the latest syllabus and pedagogy.

Do note that our platform does not control the rates for each tutor. Each tutor sets their own rates based on their qualifications, experience level, and the accessibility of the tutoring location. However, our company will try to send you profiles that fall within your indicated hourly budget.

Question 3

How can I verify the qualifications of the tutor?

Accepted Answer

Tutors are required to submit either a soft copy of their certificates to our platform or bring hard copies of their certifications for parents to view on the first lesson. We do not send out soft copies of certifications directly to any client due to privacy laws. Should any discrepancies be detected, please contact us immediately. Our agency does not hesitate to blacklist any tutors who provide fraudulent information. While we do our best to ensure the accuracy of information, we do not take responsibility for any inaccuracies presented by the tutors themselves.

Question 4

Can I request a specific tutor?

Accepted Answer

You may request specific tutors through our partnering website at https://www.housetutor.com.sg/. To do so, please send a request through the House Tutor platform, or message our coordinators via WhatsApp with the Tutor's name and Tutor ID. Note that any request for a specific tutor is subject to the tutor's current availability. Rates indicated on each tutor's profile page may also be subject to change.

Question 5

What are the charges involved in finding a tutor?

Accepted Answer

Parents or students enjoy a free service and do not have to pay any matching fees or commissions. Matched tutors are charged for the first two weeks (or the equivalent number of lessons in two weeks) of tuition fees as a commission for assisting them with finding a suitable tuition assignment. We collect this payment on behalf of our tutors from clients directly.

To illustrate, if the first month's tuition fees for an assignment are $360, we will collect $180 directly from the parents after the end of the second week. The remaining $180 will then be paid to the tutor directly at the end of the first month. Subsequently, parents will pay the employed tutors directly. The full details will be included in a confirmation invoice sent to you once the first lesson date and time have been arranged.

Once the assignment is confirmed, an invoice with our payment details will be sent to you. Payment for lessons only needs to be made after the specified number of lessons on the invoice has been conducted.

Question 6

What are the terms and details of the lessons?

Accepted Answer

Firstly, we will determine where the client would like lessons to be conducted. Clients may request lessons at home, at preferred public locations such as cafes, or at the tutor's home/studio upon the client's request. The lesson date, start time, and the tutor's rate for each assignment will also be confirmed beforehand.

We ensure that each tutor will contact the client/parent before the first lesson to obtain the unit number directly and check on any specific areas the client would like to focus on. Each tutor will have their own teaching style to accommodate individual students. However, clients can request beforehand if there are specific teaching styles they would like the tutor to adopt or areas they would like the tutor to focus on.

Question 7

Can lessons be postponed? Is there a minimum commitment period?

Accepted Answer

All postponements of lessons should be made 24 hours in advance by both parties. For the first lesson, clients and tutors should inform each other directly, as well as the agency. For subsequent lessons, clients and tutors may inform each other directly. Clients are liable for a late postponement penalty of 50% of one lesson's fee if they do not inform tutors at least 24 hours in advance, to make up for the opportunity cost incurred by the tutor blocking off the time slot. This penalty may be applied on a case-by-case basis.

There is no minimum commitment period. Both parties may terminate the assignment at any time. However, terminations must be made at least 24 hours in advance of the next lesson. Failure to do so will incur a late termination penalty of 50% of one lesson's fee.

For client terminations, payment for all lessons conducted must be made first. Subsequently, you may inform us of your wish to terminate, and we will inform the tutor and settle their share of the payment directly.

For tutors, termination will waive your right to all payment for the first month, and you may be required to pay late termination penalties if you do not inform us at least 24 hours in advance. We strongly discourage termination from tutors unless there are valid reasons.

Question 8

Can I make changes to the lesson arrangement? (e.g., add subjects, students, or frequency)

Accepted Answer

Yes, of course. However, clients and tutors should keep us updated if there are any changes to the lesson arrangement, such as a change in lesson frequency or duration, additional subjects required, or additional students being added to the lessons.

Our commission and fees will be adjusted accordingly to reflect the new arrangement.

Question 9

How do I make payment to Premium Tutors?

Accepted Answer

After two weeks of lessons have been delivered, kindly make payment directly to Premium Tutors. Our preferred mode of payment is via ATM/i-Banking to Premium House Tutors' (our subsidiary company) account:

DBS Current Account 198-9-004013
Premium House Tutors Pte Ltd.

We also accept payment by PayNow to Unique Entity Number (UEN): 201929992G. Payment for all subsequent lessons beyond the specified number of lessons in the invoice should then be made to tutors directly.

Frequently Asked Questisons

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Frequently Asked Questisons

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