Terms & Conditions
Section I: General Terms
1. Contracting entity and acceptance
1.1 Premium Tutors is operated by Edufingo Educational Services, UEN 202534795W (“Premium Tutors”, “we”, “us” or “our”). These Terms and Conditions apply to our website and independent tutor matching services, including arrangements made through WhatsApp, email, SMS, telephone or other communication channels.
1.2 A “Client” is the adult, parent, guardian or authorised organisation engaging a tutor and accepting responsibility for payment. A “Student” receives the lessons. A “Tutor” is the individual introduced to provide them. An “Assignment” is the tuition arrangement confirmed through Premium Tutors.
1.3 Clients and tutors must review and accept the applicable terms before confirming an assignment. An enquiry or request for profiles does not oblige a client to book lessons. An assignment is confirmed when the client and tutor accept the arrangement and Premium Tutors issues a written Confirmation Invoice or Confirmation Note. Telephone arrangements will be documented in writing.
1.4 Clients and tutors must be at least 18 years old. For students under 18, an adult client must approve the assignment and take responsibility for payment.
2. Scope of service
2.1 We arrange introductions for independent home tuition, online tuition, small group tuition and related teaching assignments. The tutor provides the teaching service independently; an introduction does not create an employment relationship with Premium Tutors.
2.2 We coordinate matching, document the agreed arrangement and administer the agency commission and initial payments. We do not guarantee that a suitable tutor will be available within a particular time, or guarantee grades, examination results, admissions or other learning outcomes.
2.3 These terms mainly govern independent tutor matching. Centre-operated classes, prepaid lesson packages and other programmes may have separate terms, which must be provided before enrolment. Any difference from these terms must be expressly disclosed and accepted.
3. Assignment details and interpretation
3.1 Each assignment posting states the number of lessons allocated to commission. The written confirmation records the tutor, client, students, subjects, level, rate, lesson duration, agreed long-term weekly frequency, time slot, location or online mode, first lesson, expected tenure, commission basis, payment recipient and due date. Amounts are in Singapore dollars unless expressly stated otherwise.
3.2 The usual commission is calculated by reference to the agreed long-term weekly arrangement, rather than temporary changes or the number of lessons falling within a particular calendar fortnight. Postponed commission lessons carry forward until conducted, subject to the applicable termination and short-term rules.
3.3 For the four-week termination, commitment and commission-adjustment provisions, the first four weeks run for 28 calendar days from the first lesson actually conducted. A postponement does not count as a conducted lesson. The three-month availability expectation in clause 20 is separate from this initial four-week period.
3.4 Clients and tutors must check the confirmation and report errors promptly. A specific variation takes precedence only where it is clearly identified and accepted by the affected parties. A tutor’s personal terms cannot alter the agency’s commission arrangements without our written agreement.
4. Accuracy and responsible use
4.1 Users must provide accurate, current information and notify us of relevant changes. Tutors must describe their qualifications, experience, teaching status, availability and rates truthfully. Clients must provide authorised contact details and relevant learning, location and scheduling requirements.
4.2 Users must protect their account credentials and report suspected unauthorised access. Impersonation, forged documents, misuse of personal information and unauthorised interference with our website or systems are prohibited.
5. Personal data and communications
5.1 We handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”) and our Privacy Policy. We notify users of the relevant purposes of collection, use and disclosure, including matching, qualification review, assignment administration, payment processing and responding to concerns. Anyone supplying another person’s information must have the necessary authority or consent.
5.2 For tutor selection, the information we share with prospective or confirmed clients is limited to the tutor’s tutoring profile and profile picture. After an assignment is confirmed, we also share the tutor’s phone number with the client to coordinate lessons and related arrangements. We do not publish an identifiable tutor profile or profile picture on our website, social media or in advertising without the tutor’s explicit consent for that use. We do not send certificates to clients without first obtaining the tutor’s explicit consent for the intended disclosure. Providing certificates to Premium Tutors for review does not, by itself, authorise us to forward them to clients. Identity documents are not routinely collected or sent to clients.
5.3 Tutors may request removal of their profile by emailing contact@premiumtutors.sg or contacting our team through WhatsApp at +6594672789. We will remove the profile from active matching and any public display under our control within 14 calendar days after receiving the request and any reasonably necessary identity confirmation. Users may also request access to or correction of their personal data, or withdraw consent, subject to applicable law. We will explain any effect on ongoing matching or assignments. Removal of a profile does not require immediate deletion of records still reasonably needed for legal or business purposes, such as payment records or an unresolved dispute; those records remain subject to appropriate protection and retention limits.
5.4 Consent for optional marketing is separate from information reasonably necessary to provide the requested service. Any marketing must comply with applicable consent and Do Not Call requirements. Service communications may continue where needed to administer an assignment or resolve outstanding obligations.
5.5 Data protection contact: Ms Wendy. Email: contact@premiumtutors.sg. Further information is set out in our Privacy Policy. The certificate and identity-check procedure is set out in clause 15.
5.6 Public assignment postings include postal codes but do not include unit numbers, full street addresses, client or student names, or personal contact details. A postal code may identify a building or an individual property. Clients with landed homes must inform us before the assignment is posted so we can agree a general area, nearby landmark or other suitable location description. Other clients concerned about identification by postal code should also notify us before posting. We remain responsible for limiting location disclosures to what is reasonably necessary for matching and applying appropriate safeguards.
6. Conduct, safety and restrictions
6.1 Clients, tutors and students must maintain respectful and appropriate conduct. Harassment, threats, abuse, fraud, sexual misconduct and unsafe behaviour are prohibited. Clients should provide a suitable lesson environment and appropriate supervision for minors. Tutors must maintain professional boundaries.
6.2 Tutors must disclose any legal restriction or relevant safeguarding matter affecting their eligibility to teach. We may review credible concerns and suspend an assignment or restrict access for serious misconduct, false information, non-payment or a material breach. Immediate action may be taken where safety or the law requires it. Where appropriate, the affected party will have an opportunity to explain the circumstances.
6.3 Lessons, students’ images and students’ work must not be recorded, published or shared without the necessary permission. Safety concerns should be reported promptly. Emergency services should be contacted where immediate assistance is required.
7. Website content and teaching materials
7.1 Website content, branding and systems belong to Edufingo Educational Services or the relevant rights holder. They may be used for legitimate tuition enquiries and authorised applications. Unauthorised commercial copying, redistribution, scraping of personal information or interference with our systems is prohibited.
7.2 Tutors retain ownership of their original teaching materials. Information submitted for a tutor profile may be used for the notified matching and profile purposes, subject to clause 5 and our Privacy Policy. Third-party websites are outside our control. Apparent errors in our website information should be reported for review.
8. Responsibility and dispute resolution
8.1 Each party is responsible for its own conduct and contractual obligations. Premium Tutors is not automatically responsible for a tutor’s independent teaching or private arrangements between a client and tutor. We remain responsible for our own obligations under applicable law.
8.2 Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Any exclusion of indirect or consequential loss applies only to the extent lawful and reasonable. Recovery of losses from a user is limited to reasonable losses directly resulting from that user’s fraud, unlawful conduct or material breach, to the extent legally recoverable, and does not include losses caused by our own negligence or wrongdoing.
8.3 A party raising a dispute should provide the assignment reference, relevant records and requested resolution. We will consider the available evidence and explain any proposed adjustment. An internal assessment does not remove a party’s right to challenge it through mediation, the Singapore courts or the Small Claims Tribunals where eligible. These terms are governed by Singapore law.
9. Updates and continuing obligations
9.1 Updated terms take effect as stated on our website and apply to future arrangements. A material change to the fees or obligations of an existing confirmed assignment requires notice and agreement from the affected parties, unless required by law. Ending an assignment or closing a profile does not remove payment obligations already properly incurred. If a provision is unenforceable, the remaining provisions continue so far as lawful.
Section II: For Clients
10. Matching and initial lesson payments
10.1 Our usual matching service is free to clients. The tutor bears the agency commission. The initial tuition fees paid to Premium Tutors are allocated towards that commission and are part of the agreed lesson charges, rather than an additional client matching fee. The expressly agreed exception for assignments of four or fewer lessons is addressed in clause 18.5.
10.2 The usual commission corresponds to twice the agreed long-term weekly lesson frequency. For example, two 1.5-hour lessons per week at $50 per hour produce a weekly fee of $150 and a usual commission of $300, equivalent to four lessons. The exact commission lesson count is stated in the assignment posting and reflected in the confirmation.
10.3 Clients pay Premium Tutors for the applicable initial lessons after those lessons have been conducted, by the due date stated on the invoice. Where a lesson is postponed, the relevant commission lesson carries forward; a postponed lesson is not billed as completed. Early termination and short-term assignments are reconciled under clauses 12 and 18.
10.4 Lesson fees already paid to Premium Tutors are not payable again to the tutor. After the agency allocation is settled, ongoing lesson fees are paid directly to the tutor under a mutually agreed payment schedule. Taxes and expenses must be disclosed in advance; GST is charged only where lawfully applicable.
11. Payment instructions and records
11.1 Payment must be made through an approved method to the recipient identified on the current invoice. Clients should verify any unexpected change of bank or PayNow details through our usual contact before paying, and provide the assignment reference and payment evidence.
11.2 Tutors must not collect amounts allocated to Premium Tutors without our written authorisation. If an initial payment is made to a tutor in error, the client and tutor must notify us promptly so the account can be reconciled. Payments received and accounted for will be credited against the relevant bill and will not be charged twice.
12. Assignment termination and replacement
12.1 Clients may end an ordinary assignment or request a replacement after the first lesson without a minimum continuing commitment. The client must notify the tutor and Premium Tutors promptly and pay for lessons conducted and any valid cancellation charge. Termination alone does not create a charge for future lessons that are not conducted.
12.2 If an ordinary assignment is terminated by the client within the first four weeks, the total tuition fees for lessons conducted are allocated 50% to Premium Tutors and 50% to the tutor. This allocation does not increase the client’s total bill. For an assignment identified as short term, the commission cap in clause 18.3 applies instead.
12.3 On early client termination, we reconcile the total fees and payments received by Premium Tutors and the tutor. If Premium Tutors holds more than 50% of the total tuition fees collected for the terminated ordinary assignment, we transfer the excess to the tutor to bring the collected amount into the agreed 50/50 allocation. The tutor must account to us for any agency share received directly. Outstanding lesson fees remain payable and are included in the reconciliation when collected.
12.4 Amounts payable to the tutor by Premium Tutors are usually processed within seven working days after the relevant funds are received and the reconciliation and payment details are confirmed. Working days exclude Saturdays, Sundays and Singapore public holidays. A client overpayment held by us is identified and returned after reconciliation. Cancellation charges are shown separately and allocated under clause 13.
12.5 We may assist with a replacement, subject to availability. The replacement tutor’s rates and schedule must be accepted separately, and the replacement assignment has its own confirmation. Completed lessons with the previous tutor remain payable, subject to any substantiated short delivery, breach, agreed refund or legal remedy. Dissatisfaction alone does not make completed lessons free.
12.6 Where a client can no longer honour the initially agreed time slot, rate or other material term, and the assignment ends because no alternative is mutually accepted, the ending is treated as client termination. The corresponding rule applies where the tutor cannot honour those terms: it is treated as tutor withdrawal under clause 20. An agreed variation or postponement is not, by itself, termination. Responsibility is assessed from the actual reason the agreed arrangement could not continue.
13. Lesson cancellation, postponement and no-shows
13.1 For the first arranged lesson, the client must give Premium Tutors or the tutor at least 12 hours’ notice of cancellation or postponement. Notifying both is recommended. With less than 12 hours’ notice, a charge of 50% of the agreed first-lesson fee may apply. The charge is divided equally between Premium Tutors and the tutor, so each receives 25% of the full lesson fee.
13.2 The first-lesson rule covers both in-person and online lessons, including a client no-show. Each case is reviewed individually, taking account of emergencies, notice, tutor attendance or availability, technical difficulties and other relevant circumstances. No first-lesson cancellation charge applies where at least 12 hours’ notice is given. Payment instructions are provided by our team.
13.3 A cancellation charge is separate from tuition fees for conducted lessons. It does not count as a completed commission lesson. For later lessons, any cancellation policy must be disclosed by the tutor and accepted by the client before the affected lesson is booked; a new charge cannot be imposed retrospectively.
13.4 Postponed lessons must be rescheduled by mutual agreement. If a tutor is late or cancels, the client is not charged for teaching time that was not delivered unless an equivalent make-up arrangement is accepted. A materially interrupted online lesson should be rescheduled or billed for the portion actually delivered as agreed by the parties. The agreed outcome should be recorded in writing.
14. Assignment changes and expenses
14.1 Changes to rates, duration, frequency, subjects, students, time slots, location, mode or other material requirements must be mutually agreed and reported to Premium Tutors. Neither party may impose a unilateral change.
14.2 Commission adjustments for an existing assignment apply only to agreed changes made within its first four weeks. The revised calculation is based on the accepted recurring arrangement and must be explained in an updated confirmation. A temporary postponement or one-off make-up lesson does not automatically change the long-term weekly frequency. The short-term commission cap continues to apply where relevant.
14.3 Changes made after the first four weeks do not attract an adjustment to the commission for that assignment. Any genuinely separate new assignment requires its own accepted confirmation; the same introduction or fees must not be charged twice.
14.4 Books, materials, venue costs and other expenses require the client’s prior approval and appropriate supporting records. Expenses are excluded from tuition commission unless an express written agreement states otherwise.
15. Qualifications and first-lesson identity checks
15.1 Tutors may choose whether to submit electronic copies of their qualification certificates to Premium Tutors for review. Submission is optional. Documents submitted for review must be genuine and relevant; unnecessary identification numbers, residential addresses and other unrelated personal data should be redacted without obscuring the name, qualification, issuing institution or information needed for the review.
15.2 A tutor who has not submitted electronic certificate copies for review must show the client the relevant original certificates and an identity card at the first lesson. The check compares the tutor’s name and photograph with the person attending and the qualification documents. An NRIC may be shown with its number and unrelated details covered.
15.3 A tutor who has submitted electronic certificate copies for review must still show suitable proof of identity at the first lesson. Any reliable form of photo identification that reasonably establishes the tutor’s identity is acceptable; a particular national identity document is not required. Electronic submission does not remove the first-lesson identity check.
15.4 Identity checks are by visual inspection only. Clients must not copy, photograph, screenshot, record or transcribe the document or its identification number, or retain the card. Online checks may use a brief live inspection, with unrelated details covered and no recording. Identity numbers must not be used as passwords or account authentication credentials.
15.5 Premium Tutors does not forward certificates to a client without the tutor’s explicit consent. A client wishing to retain a certificate copy must first seek the tutor’s explicit agreement to the specified purpose and handle any permitted copy securely. A description such as “verified” refers only to the information or documents actually reviewed; it does not imply that every statement, issuing institution, teaching skill or criminal background has been independently checked.
15.6 Clients should explain the student’s curriculum, goals and relevant learning needs before lessons begin. Concerns about qualifications, identity, conduct or delivery should be reported promptly for review.
16. Overdue amounts and recovery
16.1 The invoice states the payment due date. The late-charge grace period does not extend that date. A party disputing an invoice must identify the disputed amount and reason promptly; undisputed amounts remain payable while a genuine dispute is reviewed.
16.2 Where an undisputed tuition or commission balance remains unpaid after six weeks from its due date, a $50 late payment charge may be imposed for each completed further 14-day period. The first charge arises 56 days after the due date: 42 days’ grace followed by 14 additional days. Further $50 charges may arise at 14-day intervals while an underlying tuition or commission balance remains outstanding.
16.3 A partial payment reduces the outstanding balance but does not restart the time calculation or prevent further charges while that balance remains unpaid. Charges do not compound on previous late charges. They cease once the underlying balance is settled, subject to any court or tribunal direction. We provide notice and an itemised statement. Charges apply only where this basis forms part of the accepted arrangement and to the extent enforceable under Singapore law.
16.4 We may suspend further matching services and pursue lawful recovery. Additional recovery costs may be claimed only where recoverable under the accepted agreement or allowed by a court or tribunal. An unpaid invoice is not automatically a criminal offence; any suspected fraud is assessed separately.
Section III: For Tutors
17. Eligibility, acceptance and truthful disclosure
17.1 Tutors must be at least 18, legally entitled to provide the relevant teaching service in Singapore and able to support material profile claims. Tutors must comply with the certificate and identity-check requirements in clause 15 and report changes affecting their eligibility or a profile already shared.
17.2 Before accepting an assignment, tutors must consider its subject requirements, location, travel, recurring schedule, rates, tenure and commission. Acceptance should be given only where the tutor can personally fulfil the arrangement. Registration or application does not guarantee an assignment.
17.3 Tutors must provide truthful and complete information in their profiles, applications, supporting documents and communications with Premium Tutors or clients. This includes identity, qualifications, grades, teaching experience, current or former MOE teaching status, employment, availability and eligibility to teach. Fabricated or altered documents, use of another person’s documents, impersonation and material omissions that make a statement misleading are prohibited. Tutors must promptly correct any error or outdated claim.
17.4 If credible concerns arise, we may request an explanation or relevant supporting evidence and suspend the tutor’s profile or affected assignments during review. Where misrepresentation is substantiated, we may correct or remove the profile, cancel affected assignments and suspend or terminate access to our services. We will consider the evidence and provide a reasonable opportunity to respond where appropriate, subject to urgent safety or legal requirements. Where a tutor’s material misrepresentation causes an assignment to end, responsibility for that ending rests with the tutor.
17.5 The tutor may be required to refund affected fees or compensate a client or Premium Tutors for proven direct losses resulting from the misrepresentation, but only where recoverable under the agreement or applicable law. Any proposed financial adjustment must be itemised and remains subject to the dispute process in clause 8.
17.6 Premium Tutors may bring civil proceedings to recover its proven direct losses arising from a tutor’s fraud or material misrepresentation, and costs recoverable under the agreement or applicable law. Clients retain their own rights to seek legal remedies. Civil recovery remains subject to proof, applicable law and any decision of the relevant court or tribunal.
17.7 Where there are reasonable grounds to suspect cheating, forgery, impersonation or other criminal conduct connected with an assignment or our services, Premium Tutors may report the matter to the Singapore Police Force or another competent authority, preserve relevant records and cooperate with a lawful investigation. Disclosure of personal data will be limited to what is reasonably necessary and permitted or required by law. A report or contractual breach does not establish criminal liability; prosecution and criminal liability are matters for the competent authorities and courts.
18. Commission and short-term assignments
18.1 For an ordinary assignment, the tutor bears a one-time commission usually equivalent to twice the agreed long-term weekly frequency at the agreed lesson fees. The number of commission lessons is clearly stated in each assignment posting and must be reviewed before acceptance. Where lesson rates or durations differ, the confirmation must show how the amount is calculated.
18.2 Tutors should take the disclosed commission into account when proposing their rates, particularly for short-term work. Any necessary rate adjustment must be proposed before the assignment is confirmed and accepted by the client. Commission does not permit a unilateral increase to an already agreed rate. Postponed commission lessons carry forward; they are not treated as completed or waived solely because their dates change.
18.3 An assignment planned to last 11 weeks or less is a short-term assignment and must be identified accordingly in the posting and confirmation. Its commission is capped at 25% of the total tuition fees for lessons actually conducted. The disclosed commission lesson count or initial collection amount must be reconciled so the final commission does not exceed that cap. Any lower commission expressly agreed in writing is honoured.
18.4 The short-term cap continues to apply if a short-term assignment ends early, including within the first four weeks. An ordinary assignment does not become short term merely because it ends earlier than expected. Fees for unprovided future lessons are not added to a client’s bill to maintain an estimated commission.
18.5 For an assignment of four or fewer lessons, a client may agree to bear commission on a case-by-case basis. Before acceptance, the written agreement must state the commission amount, who pays it, whether it is additional to tuition fees, when it is due and how cancellation or extension is handled. Client-paid commission requires express agreement and is not the standard matching arrangement.
19. Collection and reporting obligations
19.1 Tutors must not collect the initial amounts allocated to Premium Tutors without written authorisation. Any such amount received in error must be reported promptly and the confirmed agency share transferred as instructed. Accurate lesson and payment records must be kept, with the client receiving credit for amounts accounted for.
19.2 Tutors must report material assignment changes and any early ending. Concealing lessons, understating fees, presenting a false cancellation or misrepresenting an agency introduction to avoid agreed commission is prohibited. If an ended assignment resumes, the tutor must tell us so the existing account can be reconciled without duplicate commission.
19.3 After the agency allocation is settled, tutors collect ongoing fees directly from clients under an agreed schedule. Tutors remain responsible for their own tax and regulatory obligations. Premium Tutors may assist with payment concerns but does not guarantee recovery of privately payable tuition fees or assume a client’s debt.
20. Commitment and early withdrawal
20.1 For an ordinary assignment, tutors are expected to be available for at least three months and must make a minimum initial commitment of four weeks. A disclosed shorter assignment follows its agreed tenure. The three-month expectation is not a requirement that the client continue for three months.
20.2 A tutor who needs to withdraw must notify the client and Premium Tutors promptly, explain the reason and cooperate with a reasonable handover. A tutor’s inability to honour the initially agreed time slot, rate or other material term is treated as tutor withdrawal if the assignment ends because no alternative is mutually accepted. The reciprocal client-termination rule is in clause 12.6.
20.3 By accepting an assignment, a tutor agrees that withdrawing within the first four weeks without a legitimate reason may result in the tutor forfeiting entitlement to all payment for that assignment, including fees for lessons already conducted, to the extent permitted by law. This is a discretionary consequence assessed individually and is not imposed automatically whenever an assignment ends.
20.4 We consider the reason for withdrawal, the parties’ records and any relevant supporting evidence, and allow the tutor a reasonable opportunity to respond where appropriate. Legitimate grounds may include genuine illness, an emergency, a safety concern, an inability to continue caused by a client’s material breach, or another substantiated circumstance. Supporting evidence is limited to what is reasonably necessary, without unnecessary medical or personal information.
20.5 Any forfeiture or other adjustment must be explained in an itemised reconciliation and remains subject to applicable law and the dispute process in clause 8. Tutor withdrawal does not automatically make lessons already delivered free to the client or impose a fee for future unprovided lessons. Unjustified withdrawal or repeated avoidable cancellations may also affect eligibility for future assignments.
21. Teaching standards and communication
21.1 Tutors must teach personally and must not send a substitute or subcontract without prior written agreement from the client and Premium Tutors. Tutors must be punctual, prepare appropriately and deliver the agreed lesson duration. Any shortfall, make-up time or fee reduction must be agreed and recorded.
21.2 For a proposed postponement or change, tutors should give at least 48 hours’ notice where practicable and obtain the client’s agreement. Sudden illness or emergencies must be communicated promptly. Ongoing payment and cancellation arrangements must be disclosed and accepted before the affected lessons.
21.3 Tutors must communicate professionally, maintain appropriate boundaries and inform parents or adult students of relevant progress and arrangements. Material payment, conduct and safeguarding concerns should be reported promptly.
22. Contact
22.1 For assignment changes, payments, complaints, profile removal or tutor support, email contact@premiumtutors.sg or WhatsApp +65 9467 2789. Include the assignment reference where available.
