Terms & Conditions
The Standard Terms and Conditions listed here shall govern each users' usage of Premium Tutor’s (hereinafter referred to as “we”, "our", or "Premium House Tutor") website. The Website is under the ownership of Premium House Tutor Pte Ltd (the “Company”). By using this website, you agree to accept all the terms and conditions written below. Otherwise, please kindly refrain from using this website any further.
The Terms of this website are applied to all users, visitors and others who access or use this website.
2. Description of services offered
Through the website, the Company matches prospective clients with tutors for various arrangements, such as but not limited to home tuition, music lessons, group tuition, online tutoring lessons, group classes, tuition centres or homework help.
All visitors on our site shall be considered as “users”, regardless of whether they are registered. There are two types of users. “Tutors”, who are registered on our website or who apply for any of our tutoring assignments and “Clients” – parents or students who acquire tutoring services from Tutors.
Users acknowledge that services provided through our website and respective distribution channels such as Telegram, Email and any other platforms where we may disseminate information regarding our assignments, are the sole property of Premium House Tutor. The Standard Terms and Conditions will also apply to any additional or revised Services we may offer, unless otherwise specified. The Company reserves the right to cancel, modify, or cease the offering of any of the Services mentioned above.
You agree that the Company will not be held liable for any modifications or cancellations in the provision of our services offered. All Clients and Tutors hereby acknowledge and agree that the Company will not assume any responsibility or obligation for missed lessons, timeliness or any other wrong actions committed by Users of our Services. Tutors engaged through our platform are freelancers and shall not be regarded as employees of the Company.
3. Member Account, Security and Password
Users who register on our website are required to provide accurate and comprehensive information when requested by the site or by any staff member of the Company. You agree to update the information should there be any changes. Any User found to have provided inaccurate or outdated information may be terminated from using our Services as well as termination of your user account. The Company shall not to be held responsible for any failure in the delivery of the Services caused as a result of the inaccurate information.
At the point of registration, Tutors are required to provide information such as your name, occupation, date, gender, race, and educational background to facilitate the assignment matching process.
You shall be the sole authorized user of the account created on the Website and shall be solely responsible for the preservation of secrecy of your account details. If you suspect that your account security has been breached, you are advised to inform us immediately. The Company shall not be held liable for any loss or consequential loss or damage arising from a breach of the security of your account.
For deletion of user accounts, please contact us with your request to remove all relevant details at 91154079. Note that deletion of user accounts and information will mean that such information will no longer be available in our database and will no longer be retrievable in the future.
4. Commission and Payment
All references of payment are in Singapore dollars. You will be responsible for all taxes and CPF contributions for any payment or fees that you collect as a result of using our Services.
The rates listed on our websites are guidelines of prevailing market rates. Exact rates charged by Tutors may differ for each assignment, and each Tutor may quote their own hourly rates. The final rate is determined by the official confirmation invoice and email sent by the Company to the Client and Tutor. Rates indicated should be adhered to for the first month.
Commission charged to the tutor for each assignment is based on the rate indicated on the invoice unless otherwise agreed upon. Clients are obliged to pay the payment within 2 days of the due date stated in the invoice. Client shall ensure that the relevant receipts are kept as proof of transaction sent to the Company in accordance with the instructions detailed on the invoice. The Company reserves the right to request payment where such documentary proof of payment is not provided.
Clients shall pay fees for all attended lessons and hours in accordance with rates indicated on the invoice. If payment is made prior to lessons being conducted, refunds may be made to the Client’s nominated bank account if the lessons paid for were not conducted.
Clients are to make prompt payment. Where payment remains owing for more than 14 days, the Company reserves the right to demand payment by mail and/or legal action. In such situations, the Client shall be liable to pay all costs (including legal and administrative fees) incurred by the Company in enforcing the payment of monies. Any expected delays in payment should be communicated to and acknowledged by the Company immediately to prevent any misunderstandings. Such acknowledgement by the Company does not constitute a waiver on the rights of the Company to require payments.
Commission will be directly collected from the Client. Tutors who collect the Commission on the Company’s behalf should inform the Company expediently and cause such transfer of the Commission to the Company within 3 working days. Tutors who do not transfer the Commission collected on the Company’s behalf will be liable to pay all costs (including legal and administrative fees) that may be incurred by our company in enforcing the payment of money and be prohibited from utilizing our Services in henceforth.
Clients are to inform tutors at least 24 hours in advance if a postponement of cancellation of lessons is needed. Otherwise, Clients will be liable to pay fees amounting to 50% of 1 lesson, plus any transport cost that may have been incurred by the Tutor. Any cancellations or postponements of lessons shall not affect the Commission fee due to the Company.
If the Client decides to terminate the Assignment prematurely by no fault of the Tutor, the Tutor shall be entitled to payment of up to 50% for the hours of service provided under the Assignment, upon receipt of full payment from the Client to the Company.
In the event that the Company has not received any payment after 1 month of termination of the Assignment, as a goodwill measure, the Company shall reimburse the Tutor for the transport fees incurred when attending the Client’s house for the Assignment on a case-by-case basis. Such claims are to be made to the Company directly with proof of transport expenditure. Reimbursement claims for transport are limited to S$15.00 per lesson for which the Company receives Commission.
Where the Company manages to recover the full payment from the Client subsequent to disbursing the reimbursement to the Tutor, the Tutor shall be paid the full amount for the Assignment, minus the Commission and reimbursement provided for transport.
In the event of discrepancies, mistakes, or typographical errors in any issued invoice, the terms last verbally agreed upon in chat logs between the Company and the Tutor, or between the Tutor and the Client, shall take precedence. It is the responsibility of all parties to ensure that their agreements are accurately reflected in written communications. However, should any oversight occur in official documentation, such as invoices, the verbal agreements recorded in our chat logs will be deemed the accurate and binding arrangement. This clause is designed to protect the integrity of the agreed-upon services and financial transactions, ensuring all parties adhere to the terms that were mutually agreed upon in their most recent communications.
5. Agreement between Clients and Tutors
Clients may cancel or request for a change in tutor any time after the first lesson, but fees for lessons conducted have to be paid. Cancellations before the first lesson should be made at least 24 hours in advance, otherwise, the Company reserves the right to impose administrative fees (up to 50% of the fee of one lesson) on both the Client and Tutor.
The date, timing and location of the first lesson shall be according to the confirmation email and invoice. For subsequent lessons, clients may reschedule directly with the tutors. Any changes in frequency shall be made known to the Company immediately by the Tutor and/or Client, the Company reserves the right to amend the amount of Commission Fee charged to the Tutor.
Users agree that the Company may without any prior written notice, suspend, modify, terminate, discontinue, or limit your account and access to any of our Services. The reasons for such termination or suspension may include but are not limited to any breach of the terms and conditions mentioned above, conduct or carrying on of any form of fraudulent or illegal activities, the non-payment of any fees, poor performance.
Users also agree that any terminations, suspensions or limitations of access are made at the Company’s sole discretion. The Company does not have any obligation to provide an explanation to Users with regards to deletion of their profile or termination of access to our services.
7. Limitation of Liability
By using our website, you agree not to hold Premium House Tutor liable for any inaccuracies in the information provided on our website.
We also do not guarantee that our website does not contain viruses or other malicious code. You are responsible for ensuring the safety of your own electronic device.
The Company and its sub-contractors and agents shall not be held liable for any indirect or consequential losses, including but not limited to, the loss of revenue, actual or anticipated profits, reputation, goodwill, business, damage or corruption of data to the fullest extent allowed by law. Whilst we strive to provide our users with the most satisfactory matches, we also hold no legal liability for any problems or disputes that may arise.
We may also provide links to other websites with services offered by our partners. The Company takes no responsibility for any content or offers in respect of our partners and linked sites. We are also not liable for the accuracy or reliability of offers or content of linked sites.
At the request of our Users, the Company may also specify gender preferences in the assignment messages that we send out through various platforms. This is entirely due to the specified preferences made by our users. We do not condone any form of bigotry or sexism.
You agree to defend, hold and indemnify harmless the Company, its officers and employees for any costs, losses, liabilities and expenses relating to or arising out of users use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this contract or your breach of any third-party rights, or your violation of any applicable laws, rules or regulations.
8. Rules and Regulations
All content on our Website and other platforms is the property of the Company and is protected by copyright and other applicable laws. You will not cause such content to be published, transmitted, or made use without prior consent of the Company.
Users agree not to use any communication platforms (whether provided by our Company or not) to harass or defame other users, as well as upload files that may contain indecent or obscene materials. You may also not use the communication service to sell or buy other goods or services not directly related to the communication service.
Users shall not share their personal contact details through our communication services, unless explicitly permitted to do so. The Company does not endorse or approve of any of the information found in our communication services, and we are not liable for any damages which may arise from the usage of our communication services. Users on our communication services do not represent the Company. The Company reserves the right to review and remove the content posted on our communication services without prior notice.
9. Dispute resolution
The Company shall not be responsible for any disagreement or conflict that arises between the Tutor and Client. Any attempt by the Company to resolve/mediate conflicts shall not be understood as undertaking legal liability for either the Client or the Tutor. Neither Company nor any of its employees, sub-contractors and agents shall be responsible for any quarrels, clashes, crime, which may occur between the Client and their family and the Tutor during the conduct of the Assignment.
Users agree that any disputes which may arise as a result of our Terms and Conditions must be submitted for mediation at the Singapore Mediation Centre (SMC) in accordance with SMC’s Mediation Procedure in force for the time being. Parties will use their best endeavor to reach a settlement. Any party may submit a request to mediate to SMC upon which the other party will be bound to participate in the mediation within 45 days thereof. Unless otherwise agreed by the parties, the Mediator(s) will be appointed by SMC. The mediation will take place in Singapore in the English language and the parties agree to be bound by any settlement agreement reached.
Where, despite the Parties’ best endeavor, a settlement is not reached within 30 days of mediation commencing, Parties agree that the courts of Singapore shall have exclusive jurisdiction to settle any dispute.
10. Tutor Behaviour
Upon the confirmation of an assignment, the Tutor shall:
contact the Client at least 24 hours before the first lesson to verify assignment details, including but not limited to, lesson preparation and unit number of the Tuition Location; and/or
contact the Company should there be any issues or discrepancies with regards to the tuition assignment, prior to the commencement of the First Lesson;
be responsible for the payment arrangements with the Client for lessons given after the collection of the Commission;
be responsible for their own tax reporting and CPF contributions required under the laws of Singapore;
inform the Company of the termination of this Assignment at least 48 hours prior to the First Lesson through either email, WhatsApp, or calls.
Failure to perform any of the above will result in an administrative charge of S$50.00 payable to the Company as liquidated damages.
The Tutor undertakes that:
he/she is able to commit to providing lessons to the Client for at least one month starting from the above mentioned date of the First Lesson, unless agreed upon otherwise;
If the Tutor decides to terminate the Assignment before the end of the stipulated one-month period without a valid reason, the Tutor is not entitled to receive any fees. Valid reason only includes medical conditions that prevent the Tutor from attending the Assignment at the stipulated location. Proof of such conditions must be submitted to the Company and fees payable to the tutor shall be determined on a case by case basis.
he/she shall uphold professional standards at all times during the conduct of the Assignment;
If the Tutor is deemed to be falling short of professional standards, entitlement to payment for the Tutor will be waived. The Tutor will also be blacklisted from the Company’s database and no longer allowed to receive any assignments.
Examples of unprofessional conduct includes, but are not limited to, reaching late for the Assignment by more than half an hour, being absent for the Assignment without prior notice/valid reason, being entirely unfamiliar with the syllabus and content pertaining to the assignment, persistent rescheduling of lessons, and any form of misbehavior which may be deemed to be offensive to the client
11. Modification and Effectiveness of Terms
The Company reserves the right to modify the Terms and Conditions without prior notice. Users are responsible for reviewing the Terms and Conditions. These Terms and Conditions supersede all other agreements between User and Premium House Tutor.